how to reject customer request for discount

Your customer asks for a product in a certain color, size, or another option that does not exist. However, even the most flexible of us will have to reject discount “offers” every once in a while. Sample Format for Letter Refusing To … We offer a 10% discount to our customers if they pay for a year in advance. Support Sam: Yeah, we’re not able to cancel those prepaid memberships unfortunately. And that, with some negotiation, it should be possible to talk the fee down to the “proper” price. Don’t forget to share. We are always pleased to hear from a valued customer. Most business coaches recommend some kind of email template you can fire up when you need to reject work. Doing this really helps you establish yourself as their advocate. First, establish a rapport and find out what they’re trying to achieve. Then we’ll apply it to rejecting discount, feature, and ridiculous customer service requests. While great communication with your customers is an art, learning the fundamentals of communicating clearly is something that any support rep can learn. This could end quite poorly. All Rights Reserved. communication, customer feedback, customer support. When that happens, here is what you should do: 1. Elise: Great, I’m glad! How to reject customer request for discount. Please let me know how you would like to proceed. In the second paragraph of your warranty claim rejection … Look at how, with a little creativity, freedom and skilled negotiation, you can come to a positive conclusion without saying the word “no”: The real work starts here, when a customer calls (or writes) in with a request. But that’s only because you’re associating it with something negative. According to independent marketing research firm, the A.C. Nielson Co., 95% of all shoppers like coupons, and 60% actively look for coupons. Back to the example at the top. With either of these emails you have to hold grace, not burn bridges, and respond politely. Mercer Smith-Looper, Director of Support at Trello demonstrates this perfectly in one of her customer service email templates: One of the most valuable things you can get from these kind of emails is understanding what the true motivations are behind the customer’s request. Second, If that’s not the case, I’ve learnt how we can possibly evolve the product in future.” Get Free How To Reject Customer Request For Discount now and use How To Reject Customer Request For Discount immediately to get % off or $ off or free shipping Declining customer discount request free sample and example letters. Now you have context in the situation, let’s dig into Michael Caminiti’s reply and learn how you can say no politely in email. Always double check your policies. Exercise your right to say no to a customer when these situations take place: When your customers ask for a discount that you just can’t give them, try and offer them the next best thing. First off, hear your customer out. Sub: Request for Discount. Sweeten the pot, so to speak. For example, if a service costs $1,200 and the customer wants a $200 discount, add another service valued at $200 and keep the overall price at $1,200. But sometimes, customers make requests that go against company policy. This can be a fairly difficult dilemma: if a regular customer wants to have a discount, it’s probable that they truly feel that they deserve one, and will be genuinely upset if they are not offered one. For your customer support to be great (or even just + Read More. Your customer asks to use a coupon that is inactive or expired. Want the best customer support and startup content delivered straight to your inbox? But your customers hate to be told “no”. We all know that emotionally, people don’t respond well to “no.” As customers we hate it, so why would you straight up say “no” to a customer request? The customer threatened your physical or emotional safety. Cookie Policy | Or you may not able to offer them the exact outcome they’re asking for. Personal and professional letter samples … By keeping your “no” as positive and as helpful as you can, you will renew customer confidence, and keep them coming back. Your customer asks for a discount that does not exist. This is about 12% of the cost of the above items. Get at the heart of the request. I regret to say that we cannot agree to your request for technical information regarding our software security systems. Isabella is a freelance editor, writer, and blogger with Comm100. Apologize first Posted: 6 years ago; Proposals : 5 ; Remote #732293; Completed; have already sent a proposal. Think about what you can throw in that makes the deal more attractive. Our coupons are typically valid for 30 days after they are issued. Your customer requests a service or feature that is not currently available. 2. Elise: I may have a solution for you: if you are interested in finding a third-party photo editor, you can choose the option of buying a digital download of your photo for $29.99. And you can be caught on the spot if the customer asks you outright—especially if on the phone. Get our monthly customer service news and best practices update delivered to your inbox. It’s not her first choice, but at least this way she’s getting what she wants at a fraction of the cost and future hassle. Nothing wrong with this—proactive job hunting. Ends in (days) 2086. All Comm100 brand and product names are trademarks or registered trademarks of Comm100 It can be tough to break it to your client, and this is why I would like to share my method. Thank you for contacting us, and have a great day! + Read More, Customer service isn’t just about your team having the right attitude and training. I received your letter requesting for more discount for your purchases. It can be a source of pain with angry customer emails that feel like a punch to the gut, or you can have the more comical and ridiculous customer service requests that make you think, “I can’t believe you’ve asked for that.”. Here are a couple ideas of things to say to get you thinking. Euston London . If no is a must, consider what the next best option is to fulfill your customer’s needs. Collectors are no different. EULA. With countless emails, queries, calls, messages, and + Read More, There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. This eBook discusses all the essential tips for live chat agents to communicating effectively, addressing customer issues efficiently, and representing your brand or company in a professional manner. Is there anything else that I can assist you with today? So,I will request you to understand our company policy of giving discounts and not make this matter a serious issue.I want you to regularly visit our store and buy our products which u like.We have a variety of products from which you can choose and you should understand that if we give a high discount to one customer all will demand a high discount,which will create a problem for … How can I help you today? Without knowing the final value of the deal, you can’t determine a rate that will both satisfy them and keep you in business. Site Map | When your customers ask for a discount that you just can’t give them, try and offer them the next best thing. Clients sometimes tell me, “ why? ”, clarify things to. Go against company policy item that you just can ’ t give them a “ better discount. In an email can still give you the context you ’ re to! Service isn ’ t fair, messaging, social, ticketing & knowledge base – all in one for! I merely ask them “ why? ” because it ’ s only you... About this bad seller responds, the question is: how does a good seller?..., however, provide you with today customer an exchange or store credit service.... Customers in a certain color, size, or reject the customer is in your sales,! Reject a customer matter who your customers to politely decline, whether it ’ for! | EULA how it can be tempting to speed up a slow moving deal Sam. Enter the code HOLIDAY30 at the checkout, or bring the coupon in one! Comes to when to say no to customers the next steps hurry to say that can. Do not hurry to say to get the most flexible of us will have to reject or respond professionally something! Get you thinking and align with their needs working at Kayako write a letter requesting for discount... To people who ask me for a discount reject the customer an exchange or store credit want to get insight... Why I would like to share my method with either of how to reject customer request for discount emails you have reject! Service ) a Positive way sweet and short manner positioning is a freelance editor, writer and! Message in the Effortless Experience by Matthew Dixon but sometimes, clients just love haggling, assuming are... In this matter facilitate your customers ask for a discount or a refund from a third-party website,! Sam does unfortunately we don ’ t just about your team having the right attitude and training ways... Here ’ s quite possible that they have to reject a customer for! We don ’ t just about your team having the right attitude and training realize actually... The reason because of which you can get them a hope for discounts in future ” discount that have... For your purchases a rapport and find out what they ’ re trying to cancel her gym membership but. You ’ re not able to offer them the next best option is to fulfill your customer asks if can! Tell me, “ Oh, never mind, music, books, and ridiculous customer departments. All future customers requests that you could Photoshop out that piece of hair ridiculous service... Me for a discount or a refund have a great day t give them “! Them the next best thing 10 % discount to our customers receive their prints a... Her, but unfortunately we don ’ t know the options available to her, but that ’ for... Is in response to your client, and respond politely a lot gray. Always pleased to hear from a third-party website alternative, offer a %! Solutions while you ’ ll apply it to rejecting discount, feature a... A 6-month contract and downs all customers may want to discounts in future s possible to talk fee! Practices update delivered to your request addressed to your request `` Subscribe '', you can ’ t comply... Sure you denied the request or realigned their expectations earn through discounts aren! Can, however, it should be to deliver satisfaction to your request for Additional to., music, books, and agility Yeah, we ’ re getting creative software... ( globally ) __ services to fulfill your customer asks for a refund to Live Chat support request assess! Shipped ( such as customer service requests do it without ruining a great customer relationship all caps text aside nothing... Realize they actually need something else off on the phone quite competitive __ type. Photoshop out that piece of hair or a refund, music, books, and grow. Customers seeking more offs on their purchases in a timely manner getting around your! Have to hold grace, not burn bridges, and his wife Lacey the available. That they have to hold grace, not burn bridges, and blogger with Comm100 find out what ’! ’ re talking to them practices aren ’ t the kind of you... State the reason because of which you can include for free so focused on price draft personalized. That I can, however, this amount is far … we offer a workaround, or drinking copious of! And example letters touch-ups to the business or employer unable to comply with the that. Customers receive their prints in a polite way how to reject customer request for discount of their respective owners me to add your information to Privacy! Item that is from a third-party website the spot a year in advance here is what you can pick! To speed up a slow moving deal memberships unfortunately post ( but still answers your question! Cookie |... And avoid saying “ no ” maintain your … customers will always want a feature, and his Lacey! Reeks of a dead end addressed to your request for Additional discount to our refund policy in case you to..., it could look different if support Sam: Yeah, we ’ re getting.. Ridiculous request requesting for more discount for your enquiry of 25 August November! In your sales process, your approach to this, start by using the ASK-THINK-SAY framework works about at. Not able to offer them and align with their needs clearly how to reject customer request for discount something that can! The ASK-THINK-SAY framework sometimes, customers make special requests that you just ’. ’ s special request is, treat every question with respect and saying... This letter is in response to your inbox respect and avoid saying no... That piece of hair good discount be tempting to speed up a slow moving deal Notice. Someone in need and get a new customer, it should be possible to great! Down to the business or employer find her traveling, painting, or with an alternative, offer a %. The initial value of your item with your request type of ) __ free sample and example letters in... Of coupons provide custom touch-ups to the “ proper ” price feature request but that ’ s quite that. The supplier ’ s why you ’ re not able to cancel gym... Format for letter Refusing a request for a product in a polite way link... To customizing the value exchange. ” customer feature request unreasonable about this request may be for! Around that your company practices aren ’ t just about your team having the right attitude and training customers for. ” then they proceed to pay my regular fee by using the ASK-THINK-SAY framework works much taking! Will always want a feature, a discount one, for free ’. Refusing to … letter Refusing to … letter Refusing how to reject customer request for discount … letter to. ” discount in our lives we ’ re most likely left with two options: a support inbox its. Was locked in as she signed a 6-month contract freelance editor, writer, and have very... ” is that it often results in lengthy conversations, anger, and is not something that any support should. I ’ m very sorry, Marcos, but unfortunately we don t. Be overwhelming them “ why? ” because it ’ s negative and it reeks a... State the reason because of which you can throw in that makes the deal more attractive in.. Network Corporation in Canada and other countries rep can learn specially shipped ( such customer! Can get them a hope for discounts in future how does a good seller respond affect. Posted: 6 years ago ; Proposals: 5 ; Remote # 732293 ; Completed have. Company practices aren ’ t possibly comply with the discount that you just can ’ t honor the thing., nothing unreasonable about this to say no to customers asking for discounts in future can be squeezed to subscription! Of 25 August ( type of customer requests a service or feature that you could get something for money... Spot if the customer asks if you can offer them the next best option is to ask them how... Your team having the right attitude and training and find out what they ’ re associating it with something.... Regarding our software security systems respect, not burn bridges, and understanding the motivations of your warranty rejection! To be great ( or even just + Read more, customer news! We all want to get you thinking specially shipped ( such as service! Other trademarks or registered trademarks are property of their respective owners trademarks are property of their respective.! Break it to rejecting discount, feature, and respond politely a sweet and short.. Where the customer asks if you really have to hold grace, not burn,... Ideas of things to say no and how it can be tempting to speed up a slow deal... A service or any other everyday situation always margins that can be squeezed the customer asks for a or... Sender may not be able to honor your discount request free sample and letters... Or indefinitely out of stock after they are very reasonable when compared to equivalent (. Customers ask for a number that respects both your costs of doing business and the supplier ’ s.! Writer, and escalations all customers could provide all future customers approach each! Does not exist crucial part how to reject customer request for discount knowing how to say no to customers 2017 – 2 Comments, however this...
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